Returns

Before you order

Our pieces are pre-owned and often one of a kind. Please review the photographs, measurements and condition notes carefully. Signs of age or use that are shown or described are part of the item's condition and do not, by themselves, make it eligible for return.

When a return may be requested

We consider a return if the item received is materially different from its listing or if we sent an item other than the one confirmed in your order. Please contact hello@reluxedit.com within three business days of delivery, explain the issue and include clear photographs. Requests made after that period may not be accepted, subject to any rights that applicable law gives you.

How returns are handled

Please wait for our instructions before sending anything back. Once an approved return is received and checked, we aim to issue the refund within ten days and will confirm the outcome by email. Costs caused by an unapproved return or a refused delivery, including return carriage and customs charges, may be charged to the buyer.

After-sales help

If an item develops a problem that affects normal use, contact us promptly. We can review it and discuss care or repair options; any applicable fee will be explained before work begins. This does not limit rights that cannot lawfully be excluded.